Terms of service

Terms and Conditions of Sale for Wholesale Dealer

  • All prices are subject to change without prior notice.
  • All orders are subject to acceptance by EMPIRE ART DIRECT.
  • Minimum opening order for all items is $500, re-order minimum is $500, if re-order is under $500 there will be a $30 handling fee.
  • A 20% shipping cap will now be applied to all orders above $6,500. Any orders below this amount will pay for the full shipping cost.
  • EMPIRE ART DIRECT ships via common carrier unless otherwise specified in writing by customer.
  • Empire Art is not responsible for additional services provided during delivery i.e., lift gate, inside delivery, limited access. Should you need any of these services, let us know in advance, otherwise carriers will charge you for it. If you sign the delivery accepting such charges, they will be your responsibility to cover therefore you will be billed for them.
  • With every freight order, EAD provides shipping acknowledgements via email, including images of the pallets being sent. If your pallet is not received in the same condition as shown in the images attached (broken seal, loose cartons, broken boxes or any visible damages), you must make a written complaint on the BOL, making sure that the driver signs the document before leaving. Images of the condition of the pallets must be taken. You have 7 business days from delivery, to report the damage to EAD via email, including the above documentation, including images of any individual broken piece found during inspection. Images of each damaged carton(s) and product(s) are needed. EAD will replace or credit the items upon claims approval.
  • Past due accounts are subject to a 1.5% service charge per month.
  • N.S.F. checks are subject to a $30 processing charge.
  • All dimensions and weights are approximate.

PAYMENT TERMS: Prepayment on first orders with all major credit cards accepted. Net 30 day terms are subject to credit approval on subsequent orders.

DELIVERY TERMS: F.O.B. Ontario, CA.